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Refund And Purchase Support

Guidance for Android purchases made through Google Play and the support details that help resolve billing questions.

Google Play billing

Gencraft's Android listing includes in-app purchases. Payments, subscription controls, tax invoices, and many refund requests are handled through Google Play.

Open Google Play, go to your purchase history, select the Gencraft order, and follow Google's refund or report-a-problem flow when eligible.

Support details to include

If you contact support@gencraft.com, include the Google Play order ID when available, the email used for purchase, your device model, and a short explanation of the problem.

Do not send full card numbers or sensitive payment credentials by email.

Generation results

AI generation can produce varied results. A refund decision may depend on Google Play rules, subscription status, usage, regional consumer law, and the app provider's current policy.

Need help?

Contact app support at support@gencraft.com. Include your device type, app version, and a short description of the issue.